Do I need to make an appointment to visit the surgery?
Yes, we work on an appointments basis at our Grimsby main surgery and both branch surgeries. This is to ensure you are seen promptly and are not kept waiting. This also applies when you are collecting your animal, as it is likely the vet or nurse will have treatment and care instructions to discuss with you.
My animal is insured with a third party insurer. How do I claim for the cost of treatment?
We ask for payment at the end of your animal’s consultation/treatment. Once we have been paid, if your animal is insured, you may be able to claim back through your insurer the costs of treatment. You will need to fill in a claim form with relevant details, then bring it to us for completion by the vet. We will then send the completed claim to the insurer, and you should receive payment from them.
What do I do if my animal requires a repeat prescription?
If your animal requires a repeat prescription, please inform us at least 24 hours before it is required, as all prescriptions need to be checked by a vet. This also gives us time to order in any drugs which may be out of stock. Please be aware that by law, we must see your animal every six months in order to be able to dispense medications. If it has been longer than six months since we last saw your animal, we will ask you to come in for a consultation before we are able dispense any further treatment. This will be at the current consultation rate.
How am I able to pay for my animal’s treatment?
We accept cash and major debit/credit cards (VISA/MAESTRO/MASTERCARD). We unfortunately do not accept cheques as a form of payment. We ask for payment at the time of treatment in all circumstances. All charges are subject to change, please phone the surgery for current prices.
What happens if my animal needs to be seen outside normal surgery times?
If your animal needs to be seen out of hours, please phone the surgery and you will be able to contact the vet on-call. They will advise the best course of action for your animal, and see it at the surgery if necessary. Out-of-hours consultations are charged at a higher rate, which you will be warned about before you come down to the surgery. If you are a member of our healthcare plan, you will be charged an out-of-hours excess in addition to your normal excess.
How can I keep a check on my animal’s weight?
We encourage you to bring your animal in regularly to be weighed on our scales. We will record its weight on our clinical records, and inform you of any changes and how to manage your pet’s ideal weight. Weight checks require no appointment
How do I register as a new client?
Please phone the practice to register your details. We will need your name, address and a contact telephone number, as well as your animal’s details before we are able to make you an appointment. If your animal has been to another vets previously, please inform us, as we will have to ring them to obtain its previous clinical history.
Do you take work experience placements?
Yes, we accept work experience placements arranged though the students career officer at their school. Only one student place is available at any one time, and students are advised to make arrangements as early as possible to avoid disappointment.
Is it possible for the vet to treat my animal at home?
Treatment is always limited within the home, so it is always advisable to treat your animal at the practice. If you are unable to bring your animal to the surgery, please phone us to discuss options for transportation. In exceptional circumstances, we will arrange home visits, which carry additional charges.
Are there car parking facilities available at the practice?
We have a large car park at the front of our main practice.
Do we treat wildlife?
The RSPCA should initially be informed of any injured wildlife (see below for number). They may then ask you to take the animal to a local vet for primary treatment. If this is the case, please ring us beforehand to give details of the animal and its condition. We will then treat the animal and refer it to the RSPCA for collection.
Pets Courier (Bonnie Taylor) - 07711 505 770
RSPCA - Head Office - 0300 123 4999
Second Chance Cat Rescue - 01469 561 000
Stray Dogs (Council) - 01472 313 131